Back Office Support

Outbound Support

It is vital for any business that is interested in growing its business by increasing the sales, to have outbound service.

 

Utilis BPO is a fast growing business process outsourcing services provider who helps businesses to increase their revenue and customer base by constantly staying connected with their customers, ensuring their satisfaction.

 

Utilis BPO is providing flexible and comprehensive back office outbound support solutions like:

Appointment Setting

  • B2B appointment scheduling for web conferences or demos
  • B2B appointment setting
  • B2C appointment setting

Call Back Support

  • Billing support
  • Information service
  • Sales support
  • Technical support
  • Validation and verification

Customer Retention Support

  • Connection building with customers
  • Consistent follow up with customers
  • Educating customers
  • Exception customer support
  • Feedback collection from customers

Market Analysis

  • Competitive analysis
  • Environmental analysis
  • Market segmentation
  • SWOT analysis
  • Target audience analysis

Market Research

  • Branding research
  • Competitor research
  • Customer research
  • Primary research
  • Product research
  • Qualitative research
  • Quantitative research
  • Secondary research

Lead Generation & Qualification

  • Appointment setting
  • Audiobooks and podcasts
  • Authority building by answering on Quora
  • Blog articles
  • Books & ebooks
  • Cold calling
  • Educational & instructional videos
  • Email outreach
  • Outbound connection requests on social media
  • Virtual summits
  • Webinars

Reminder & Welcome Calls

  • Follow up calls
  • Reminder calls
  • Wake-up calls
  • Welcome calls

Surveys & Feedback

  • Feedback gathering
    • Evaluative feedback
    • Interpretive feedback
    • Probing feedback
    • Supportive feedback
    • Understanding feedback
  • Surveys conducting
    • One to one interviews
    • Online surveys
    • Paper surveys
    • Telephonic surveys

Telemarketing & Upsells

There are two major categories of telemarketing. One is B2B (business-to-business) while the other is B2C (business-to-consumer). Some of the telemarketing services we offer are:

  • Agent-assisted automation
  • Autodialer
  • Automatic call distributor
  • Customer relationship management
  • Predictive dialing
  • Ringless voicemail
  • Robotic telemarketing

Win-Back Campaigns

  • Customer segmentation
  • Email campaign execution
  • Follow up
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Why Us?

  • 10+ Years of Experience:

Our consistent partnership with progressive and ambitious businesses around the world has enabled them to stay ahead of the curve, and exceed competition and customer experience.

  • High Customer Retention Rate

Automating, reengineering and streamlining your complex operations whilst

  • 24/7 Support Without Additional Overheads

Responsive and efficient processes within your reach, at a fraction of cost.

  • Scalable Process

Exponential growth, documentation, executing and tracking business processes so you focus on your revenues.